Terms & Conditions

1. INTRODUCTION

http://www.givemecosmetics.com (referred to as the "Website") is owned by Spon Global Ltd

By placing an order on this website you agree to the below Terms, Conditions and Purchasing Terms which will create the sales contract, between yourself and us at the point of order confirmation and acceptance.

Our existing offers under Spin the Wheel does not include clearance items or selected lines


2. PLACING AN ORDER

- Add the products you want on our website to your basket
- Once you have added all items you would like to purchase, proceed to checkout
- You must provide accurate billing, shipping, email addresses and all other required details. If your shipping address is incorrect, you and you alone will be held entirely responsible. No refunds or redeliveries can be made in the event that an incorrect shipping address is provided.
- Review the order before you complete the purchase
- Submit your order and you will receive a confirmation via the email address you provided at checkout.


2.2 ORDER ACCEPTANCE AND CANCELLATIONS

All orders submitted by you are subject to acceptance by Give Me Cosmetics. We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:

If Products are shown on the Website but are not available;
If we are unable to obtain authorisation of your payment;
If shipping restrictions apply to a Product ;
If Products shown on the Website contain a manifest error such as being incorrectly priced or are otherwise incorrectly described ;
Suspected fraudulent activities.

Because we start to process your order as soon as it is submitted, it is not possible to cancel your order.


3. QUALITY AND MAINTENANCE OF PRODUCTS

Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. Product packaging may vary from image shown. Give Me Cosmetics is not liable for these variations and deviations.

Give Me Cosmetics draws your attention to the safety and caution warnings printed on the packaging of each product. Give Me Cosmetics is not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.


4. PRICE AND CURRENCY

Prices displayed online should usually automatically adjust to reflect your geographical location. For example, if you reside in the USA, the currency displayed should adjust to USD. This also works for AUD, CAD, EUR and other major currencies.

You can also select your local currency via the menu tab on mobile or via the user icon at the top of the home page.

All prices quoted at the payment stage are in Great British Pound (GBP).

The stated prices include VAT (20% Value Added Tax).

Give Me Cosmetics reserves the right to change, limit or terminate any special offers or discounts at any time, including promotional codes and gift cards. Including the right to adjust the price of any product at any given time without further discussion. Give Me Cosmetics may also reserve the right to prevent customers using discount codes on existing sale price items. 


5. SHIPPING AND DELIVERY

All orders made on the Give Me Cosmetics website are dispatched from Liverpool, UK to the shipping address you provide at the checkout stage, orders are delivered on business days; excluding bank holidays and national holidays.

You must provide billing, shipping, email addresses and all other required details accurately. If your shipping address is incorrect, you and you alone will be held entirely responsible. No refunds or redeliveries can be made in the event that an incorrect shipping address is provided.

We aim to dispatch orders on the same day (not including weekends or public holidays), when the order is placed by 2pm.

In the circumstance that your item is returned to us due to an incorrect address, delivery is not possible to deliver due to no one being home or the item is sent back to us after not being collected from your local depot within 18 days; We will then send you an email to organise shipping the item back to you. If you do not respond to this email within 40 days we can not provide a refund on this item. However, we will still be able to provide the item which will be reshipped at cost to the customer.

Give Me Cosmetics products are delivered using Royal Mail delivery service and should be expected to be delivered to you within the following time frames:

6. Return Shipping Costs

It is the customers responsibility to pay for shipping on all returns.

UK Delivery

Our products are delivered , Royal Mail delivery service and should be expected to be delivered to you within the following time frames: 

Please note, we are currently facing extensive delays due to the extremely high volume of orders placed during Black Friday. We kindly ask that you remain patient whilst our team work around the clock to dispatch all orders as quickly & efficiently as possible. 

STANDARD UK 5 DAY SHIPPING :

    • Standard orders for within the United Kingdom should be dispatched within 3-5 working days when orders are made before 2pm. If orders are made after 2pm, your item/s will be dispatched the following day. Delivery costs to the UK are £3.99 (set amount with additions of weight etc). This excludes bank holiday’s and weekends, these days are additional. Busy sale periods may take longer.

 

24 HOUR TRACKED SHIPPING :

    • 24 Hour Tracked delivery is also available to select at checkout for 5.99. The item will be dispatched the same day providing orders are placed before 2pm. This service does not include weekends or bank holidays. Please note, if orders are ordered on a Friday, please consider that there is a possibility that your order may not arrive until Monday at busy periods with our courier service.

Please ensure all details are submitted correctly at the check out point. In the event of any incorrect details being submitted, the customer will be held solely responsible for any further charges (re-delivery etc). Delays will occur if incorrect details are submitted. 

International Delivery

International orders should be delivered within 5-10 working days, but could take up to 30 working days.

Please note:

Any EU orders placed over €150 will be subject to VAT and Customs Duty

Any orders placed for a location outside of the EU, your order may be subject to import charges and taxes. These charges are applied when the order reaches the local customs office of the intended destination. Please note that we have no control over these charges and so we cannot predict the amount as charges will differ depending on the value of the order. When placing an order from our website for any international location, you will be responsible for payment of any potential import taxes and duties. For any information regarding potential charges, please contact your local customs office. We will not be liable or responsible if you do not pay any import duties or taxes. This also applies to any orders returned to us from any destination outside of the EU.

We kindly remind you that you must comply with all relevant laws and regulations of the country of destination for the ordered products. We will not be liable or responsible if you break any such law. 


6. RETURNS, EXCHANGES AND REFUNDS

We offer exchanges within 10 days of purchase if you have received an incorrect or damaged product. Strictly no refunds or exchanges are offered on any non-faulty items, due to hygiene and health and safety reasons.

If you require a refund or exchange because the product(s) is not what you ordered or is otherwise damaged, please let us know by visiting our Contact Us page and sending us a message. Please provide your order number in order to ensure prompt resolution.

Exchanges are usually processed within 7 business days. Please allow up to 3 weeks for your exchange items to be delivered back to your shipping address.

Refunds are usually processed within 7 business days. Please allow up to 3 weeks for your refund to reach your bank account.

If you require a refund because the product(s) is not what you ordered or is otherwise damaged, we will refund you the price paid for the goods by you, including the standard delivery charge (we will not refund any additional cost paid for premium delivery).

Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

If you have received an incomplete order you must contact us immediately with photographic evidence showing how the parcel arrived, along with the items and the invoice included inside the package. We will not be able to resolve such complaints without the necessary supporting evidence.

In the circumstance that your item is returned to us due to an incorrect address, delivery is not possible to deliver due to no one being home or the item is sent back to us after not being collected from your local depot within 18 days; We will then send you an email to organise shipping the item back to you. If you do not respond to this email within 40 days we can not provide a refund on this item. However, we will still be able to provide the item which will be reshipped at cost to the customer.

7. Give Me Beauty Club Rewards Program 

How do I collect points? 

Every time you make a purchase you will receive 1 point for every £1 you spend! 

More points can be collected in many exciting ways! 

  • Make 3 Purchases - 20 points 
  • Make 8 Points - 40 points 
  • Sign up for Text Marketing - 10 points 
  • Birthday reward - 15 Points 
  • Follow us on Instagram - 5 points 
  • Like us on Facebook - 5 points 
  • Follow us on Tik Tok - 5 point 
  • Leave us a Review on Site - 20 points 
  • Leave us a photo review - 25 points 
  • Leave us a video review - 30 points 

How do I Redeem Points? 

You must have an account in order to redeem your points rewards. 

You must meet the minimum spend threshold to spend your points. 

  •  100 points (£5 Discount) = £65

  • 250 points (£10 Discount) = £80

  • 450 points (£15 Discount) = £100

How do I Refer a Friend? 

You can refer a friend through this link - They must not have an existing account.

You and your friend will receive a £5 voucher when your friend places their first order with Give Me - Minimum Spend £35 

What are the VIP Tiers? 

We have 3 wonderful VIP Clubs, collect more more points, buy your favourite products and earn more and more amazing benefits!

Give Me Insider - Join 

Give Me Insider Pro - Spend £70 to unlock

  • 1.25x Point Multipliers
  • 25 Points Upon Entry
  • 50 Birthday Points

Give Me Insider VIP - Spend £140 to unlock

  • 1.5x Point Multipliers
  • 50 Points Upon Entry
  • 75 Birthday Points
  • Exclusive Access to Sales & Promotions
  • Access to Double Points During Promotions
  • Exclusive Black Friday Extra Discount

How do access my points? 

You can access your points in your Give Me Website account here

Is my Subscription and Website account the same thing? 

No, they are two different accounts. If you have a subscription with us, you can access your subscription portal through the email confirmation sent to your inbox. Alternatively, you can contact our customer services team and they can send you a link to your portal. 

Your website account (that will contain your points, order history and tracking) can be found on our website here. This does not contain any information regarding your subscription. 


8. INTELLECTUAL PROPERTY RIGHTS

All trademarks, service marks, logos and trade names which appear on Give Me Cosmetics products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Spon Global  Ltd. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website.


9. CUSTOMER CORRESPONDENCE

We aim to answer all emails within 72 hours. However, this may take longer during busy periods. 

Amendments to Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time.

The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website.

Please check the Give Me Cosmetics Terms and Conditions periodically for changes.

 

Golden Ticket Campaign Terms and Conditions

Overview

This promotional campaign (Golden Ticket Campaign) is managed by Give Me Cosmetics. By participating in this Campaign, customers agree to be bound by the following Terms and Conditions. The campaign will run for a duration of eight weeks, during which participants may receive prize tickets with qualifying purchases.

Ticket Distribution

  • Unique Ticket Codes: Each prize ticket contains a unique code that corresponds to a specific prize.
  • Order Tracking: A total of 135 orders will contain prize tickets. These order numbers will be recorded to ensure the accurate assignment of prizes to winners.
  • Distribution Frequency: Approximately 16 tickets will be distributed each week, spaced across each day at an average rate of three tickets per day.

Pink Tickets 

  • Pink Ticket Prizes include:
    • Win a Hair Mask 
    • Win 30% Off Your Next Order
    • Win 40% Off Your Next Order
    • Win a Mystery Bundle
    • Win 2 Black Friday Bundles
    • Win a Skincare Set
    • Double Your Order* 

* (subject to stock and packaging availability)

  • Distribution Scope: Pink Tickets will be more widely distributed across customer orders, including Direct-to-Consumer (DTC) and Third-Party (TTS) orders. A limited number of Pink Tickets will also be awarded during live events.
  • As these ticket prizes are stock-dependent, they will be dispatched in January 2025.

Gold Tickets

  • Gold Ticket Prizes:
    • Win an Apple Watch
    • Win £100 Selfridges Voucher 
    • Win a £100 Adanola Voucher
    • Win a Tiffany Necklace
    • Win £100 UGG Voucher 
    • Win a Designer Bag
    • Win a Stanley Mug
    • Win a Ninja Air Fryer
    • Win a Vax Spot Washer
    • Win a Portable Playstation
    • Win a Pair Of Apple AirPods
    • Win a Home Theatre Projector
    • Win a Foot Spa
    • Win a Slow Cooker

 

  • Distribution Scope: Gold Tickets are limited. Gold Ticket prizes will also be available in both Direct-to-Consumer (DTC) and Third-Party (TTS) orders.

Additional Conditions and Clauses

  • Prize Availability: All prizes are subject to stock availability. The “Double Your Order” prize is specifically contingent upon sufficient stock and packaging resources at the time of redemption.
  • Prize Redemption: Prizes must be redeemed within the eight-week time frame of the campaign, running from November 6th 2024 to January 1st 2025.
  • Promotional Use: Ticket winners may be announced or featured in Give Me Cosmetics’ promotional materials, including live events, social media, and website showcases.

Ticket Redemption

To redeem your ticket, email info@givemecosmetics.com, share a photo of your ticket on social media and tag us.

Orders placed before November 6th 2024 will not qualify for this campaign.

Limitation of Liability

Give Me Cosmetics shall not be held liable for any loss or damage arising from participation in the Campaign or from the redemption of any prize. All tickets are non-transferable and are not redeemable for cash.
    
In the event that a prize is received in a damaged condition, please contact us at info@givemecosmetics.com to obtain an order confirmation.
    
Following this, it will be the responsibility of the participant to address the matter directly with the third-party retailer.

Amendments
Give Me Cosmetics reserves the right to amend these Terms and Conditions at any time, including adjusting the number and distribution frequency of tickets.



11. SOCIAL MEDIA & WEBSITE COMPETITIONS - T's & 'Cs

Qualifying Entrants 

To qualify to enter the Competition you must bet a UK resident 

You must be over the age of 18

Must have entered the competition correctly  

How to enter - WEBSITE COMPETITION : 

Enter your name, email address and phone number on the website sign up form 

You MUST Accept opt in email 

Winners Terms of Prize Collection:

Winner must confirm address for our customer services team.

Gift Card Prize Terms of Acceptance

  • Voucher amount MUST to be spent on site 
  • Voucher MUST be redeemed within 12 months of winning. 
  • Voucher CANNOT be sold 
  • Voucher CANNOT be exchanged for cash or another Gift Card 

 

Social Media Competition Terms of Entering

Be following the Give Me Cosmetics Instagram page or Facebook Page 

Tagged three friends under the competition post 

Liked the competition post 

Shared the competition post 

 

We check all of the giveaway criteria has been met:

The Giveaway ends XXX

Any entries after this date will be void 

One winner will be selected at random from both platforms 

There is no purchase requirement to enter this Competition.

The prize winner will be notified directly from our social media pages

Prizes are non-transferable 

This competition is in no way sponsored administered by Facebook & Instagram. 

Give Me is not liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the competition or prizes.

The competition winner has 7 days to accept the prize. After this date if the prize is not claimed then a new winner will be selected at random.  

TIK TOK LIVE

Any orders placed during a TIK TOK Live will be processed after 1pm the following day, if you require anymore information about TIK TOK Live Giveaways please fill out our enquiries form on our CONTACT US Page.

Only one Free Gift per person (If you have purchased multiple times on a live the first purchase that qualifies will contain the free item) 

12 . Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options on all orders over £30. Payment is to be made to Klarna

  • Pay in 3

  • Pay Later

  • Pay Now

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here.
No fees will occur when you pay on time.

13.  CLEARPAY

We offer you the following Buy Now Pay Later payment options through Clearpay. Payment is to be made to Clearpay

  • Pay in 4 instalments 
  • Payment to be taken every 2 weeks.

Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at clearpay.co.uk/terms

 

14. GIFT CARDS

Once purchased your e-gift card will be sent directly to your inbox. Your e-gift card can be saved in your inbox, forwarded, printed or stored in your phone wallet

It is vital that you make sure you get the email address correct! If the gift card is mistakenly sent to the wrong person who then uses it, there isn’t anything we are able to do. Triple check the email before you purchase.

Sometimes email spam filters can hide emails from your inbox, if you have trouble locating your gift card email, simply search ‘Give Me £x Gift Card’ in both your inbox and spam folder

Give Me Gift Card's will expire 2 years from the date of receipt.

Gift vouchers cannot be used to purchase Give Me Gift Cards , Your E-Gift Cards are none transferable and non-refundable

Give Me reserves the right to cancel any Gift Vouchers in its sole discretion where fraud or misuse is suspected.

15. Discount Codes

All Birthday discount codes are automatically generated exactly 1 week prior to Birthday. The same code will be emailed on the birthday date however the code is one use only so if you have already used the code before your birthday the code will no longer be valid. 

All discount codes are disabled between November/ December/ January due to the heavy seasonal discounts already implemented on site.

Any products noted in product descriptions are not included in any discounted offers 

16. Spend & Save offer

In the event of a Spend x Save X Offer, terms apply to order basket value only and does not include postage costs. E.g - Spend £35 - Get 20% off Exc Delivery Charges, Spend £45 - Save 30% off Exc Delivery Charges, Spend £65 - Save 35% Exc Delivery Charges. 

17. for 2 Offer 

  • Eligibility: This offer is available to all customers purchasing from Give Me Cosmetics.
  • Offer Details: Buy any three eligible products and get the lowest-priced item for free.
  • Eligible Products: Only products marked with the "3 for 2" offer label are eligible.
  • Redemption: The discount will be applied automatically at checkout when three eligible items are added to the cart.
  • Non-Transferable: This offer cannot be transferred, exchanged, or redeemed for cash.
  • Validity: The offer is valid from 05/07/2024 to 08/07/2024.
  • Returns and Exchanges: If any item from the offer is returned, all items must be returned for a full refund. For partial returns, the full price will be charged for items kept, and the refund will reflect the adjusted price.
  • Availability: Offer valid while supplies last. No rain checks or substitutions.
  • Limitations: This offer cannot be combined with any other promotions, discounts, or offers.
  • Right to Modify: Give Me Cosmetics reserves the right to amend or terminate the offer at any time without prior notice.

For further inquiries, please contact our customer service at info@givemecosmetics.com